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Frequently Asked Questions |
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Q: When will my house be ready? A: Many factors determine the length of time needed to complete construction but typically, we are able to complete construction in three or four months from the time we receive a building permit. Weather and other unforeseen circumstances can change that timeframe. Your sales team will keep you informed of progress so you can be ready to move in on time. Q: What are the standard features for my home? A: Depending upon whether you have chosen to build a ‘Standard Series’ home or a ‘Valley Series’ home, the standard features will be different. Please see our sales agents for further questions. Q: What types of things does my homeowner warranty cover? A: Your home is protected by one of the best warranties in the industry. Your homeowners’ manual contains details about our warranty program and what you can expect from our Customer Service department. In addition, it also provides valuable information on how to care for home and tips on maintenance as well. If you have specific questions, please direct them to your sales team and we will do our best to get you the answer. Q: Can I visit the job site while my house is being built? A: Your sales team will be happy to schedule an appointment for you to meet with someone in the field. For obvious safety and security reasons we cannot allow homeowners on the jobsite by themselves. Please be aware, you will be required to wear a hardhat. Q: Can I perform my own work during construction? What changes can I make after I move in? A: We cannot allow a homeowner to perform work on their home during construction. All work performed on our homes is done by licensed contractors that have demonstrated ability and are in compliance with state and local regulations concerning insurance, bonding and other legal requirements. After you move in, you are subject to the CC&R’s of your community, local building ordinances, and other legal parameters. In addition, you will want to know the implications any improvement may have on your home warranty as some changes can alter or void your warranty. Q: What if I want to change something during construction? A: While we do allow some changes during construction, we strongly encourage our homeowners to stick with the selections made during the initial process. Changes during construction can be expensive and often have a ripple effect on other previously selected options. Your sales team can provide additional detail about making changes. Q: When will I have my warranty issues addressed? A: Our Customer Service Department will conduct two walk throughs with each homeowner; one at 90 days after close of escrow and the other after 1 year from close of escrow. You will receive a call from our customer service department 2-3 weeks prior to your 90 day and 1 year walk throughs. It is a good idea to keep a running list of any items that you notice during this time so that you do not forget anything. If you have an item that you feel constitutes an emergency, please contact customer service at (559) 788-2853 |
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